AI automation for online shopsMore orders, same support team
Every new order brings questions about sizes, delivery and returns, and data to move between your shop, ERP and accounting. We automate that work following your store policies, so your team focuses on customers and growth.
What waiting costs
Every unanswered question in the cart is a sale that walks away.
Shoppers want answers before they buy and updates after. Slow replies cost both.
- Pre-sale questions after hours end as abandoned carts.
- "Where is my parcel" emails bury the support team every week.
- Orders retyped by hand turn into stock and invoice errors.
Playbook
Where your first automation pays back fastest
Pre-sale questions
Today
Customers ask about sizes, compatibility and delivery before buying.
With AIgenica
Sales automation answers from your catalogue and guides, with product links.
Higher conversion
Order status
Today
Support looks up tracking numbers all day.
With AIgenica
Customer support automation checks your shop and the carrier and answers instantly.
A lighter support queue
Returns
Today
Return requests are handled by email, step by step.
With AIgenica
Eligibility checked by your policy, labels and instructions sent.
Faster returns
Back-office sync
Today
Orders, invoices and stock are updated across tools by hand.
With AIgenica
Operations automation moves the data between shop, ERP and accounting.
Data entered once
E-commerce & retail
More work used to mean more people. Now your automations take it on.
Your week today
Your week with AIgenica
Support answers the same tracking questions daily.
Customers see their order status instantly, at any time.
Pre-sale questions after hours wait until morning.
Questions are answered at once, with product links.
Orders are retyped into accounting.
Your systems stay in sync automatically.
How we guide you
Your policies, applied consistently
Return windows, exceptions, goodwill gestures: we document how your team decides, and the automation applies it the same way every time, escalating anything unusual.
- Shopify, WooCommerce and custom shops
- Payment links in the conversation
- Multilingual for cross-border sales
Your first automation
How many "where is my order?" emails reached your shop this week?
Tell our agent which shop platform you use, what customers ask most and how you handle returns. It asks the right follow-up questions, and you receive a proposal for your first shop automation within one business day.
FAQ
Answers to the questions owners ask us
Common platforms such as Shopify and WooCommerce, and custom shops through their API.
