AI IT helpdeskRepeat IT tickets solved in minutes, from your runbooks
Password resets, VPN setup, printer problems, access requests: most IT tickets are the same twenty questions. The automation answers them from your runbooks with step-by-step fixes, handles routine requests and escalates real incidents with the details attached.
What waiting costs
Every repeat ticket is an hour your IT team takes from real work.
The more the company grows, the more the same questions fill the queue.
- Colleagues wait half a day for a two-minute fix.
- IT spends its week on resets instead of security and projects.
- Know-how lives in one person's head, and leaves with them.
What you get
What your IT helpdesk automation does
Answers from your runbooks
Step-by-step fixes for repeat problems, with the source linked.
Handles access requests
Collects what is needed and routes it to the approver.
Triages tickets
Categorised, prioritised and assigned in your ticketing tool.
Calls internal APIs
Checks status or runs approved actions where you allow it.
Works in your tools
In Slack or Teams, and in Claude and Cursor via MCP.
Escalates real incidents
To your IT team, with logs and steps already tried.
IT helpdesk
More work used to mean more people. Now your automations take it on.
Your week today
Your week with AIgenica
Colleagues wait in the queue for simple fixes.
Repeat problems are solved in minutes, any time.
IT answers the same twenty questions every week.
IT focuses on incidents, security and projects.
Runbooks are outdated or missing.
Unanswered questions show which runbooks to write next.
Your first automation
Which ticket does your IT team solve every week with the same five steps?
Tell our agent which tools your team uses, how tickets arrive and which runbooks you already have. It asks the right follow-up questions, and you receive a proposal for your first IT helpdesk automation within one business day.
FAQ
Answers to the questions owners ask us
Common help desks such as Jira Service Management, Zendesk and Freshdesk, through their API or webhooks.
Contact
Repeat tickets solved in minutes, your IT team on the real projects.
Start with one job: password resets and access requests, solved from your own runbooks. Every change to accounts and permissions is approved by your IT team. Live within 21 days.
