AI automation for hotelsMore direct bookings, same front desk
Hotels and villas answer the same guest questions hundreds of times a week, often overnight and in many languages. We automate those answers the way your front desk gives them, capture booking intent and free your team for the guests in front of them.
What waiting costs
Every enquiry answered late is a booking that goes to the OTA.
Guests ask at midnight, in their own language, and book with whoever answers first.
- Unanswered enquiries become commission paid to booking platforms.
- A stretched front desk shows in your reviews.
- Seasonal staff give different answers, and guests notice.
Playbook
Where your first automation pays back fastest
Guest questions
Today
The front desk answers check-in times, parking, breakfast and directions all day.
With AIgenica
Customer support automation answers from your pages, in the guest's language.
A calmer front desk
Booking enquiries
Today
Enquiries arrive overnight and wait for the morning shift.
With AIgenica
Dates, guests and preferences captured, availability checked, direct-booking link sent.
More direct bookings
Pre-arrival
Today
Staff email each guest with transfer, check-in and parking details.
With AIgenica
Pre-arrival messages go out automatically, and follow-up questions are answered.
Smoother arrivals
Reviews and offers
Today
Review replies and seasonal posts wait for a quiet moment.
With AIgenica
Marketing automation drafts review replies and offer posts for your approval.
Every review answered
Hotels & hospitality
More work used to mean more people. Now your automations take it on.
Your week today
Your week with AIgenica
Overnight enquiries wait for the morning shift.
Guests get answers and a booking link instantly.
Menus and offers on the website need manual updates.
Knowledge stays in sync with your pages on a schedule.
Seasonal staff answer in their own way.
Everyone answers from the same approved information.
How we guide you
Your hospitality, in every message
We capture how your team greets, recommends and solves problems, so every message sounds like your property. Special requests and complaints go straight to a person.
- WhatsApp and website in one place
- 14 languages out of the box
- Booking engine and PMS connections
Your first automation
How many booking enquiries arrive while your front desk sleeps?
Tell our agent which channels guests write on, which questions they ask most and which booking system you use. It asks the right follow-up questions, and you receive a proposal for your first hotel automation within one business day.
FAQ
Answers to the questions owners ask us
Yes, through your booking engine or PMS via its API, or by handing a complete enquiry to reservations.
