AI customer support automationEvery customer answered quickly, in your tone, in their language
Your inbox, website chat and WhatsApp in one place. The automation sorts every message, answers routine questions from your approved knowledge and drafts the rest for your team. Scope, money and bad news always go to a person.
What waiting costs
Every slow reply teaches a customer to look elsewhere.
Customers expect an answer in minutes, in their language, at any hour.
- Messages buried in a busy inbox become complaints and bad reviews.
- Questions after hours wait until morning, and the customer buys from someone faster.
- Your team spends the day forwarding and retyping instead of helping.
What you get
What your customer support automation does
Sorts the inbox
Every email read, categorised and routed to the right person with a summary.
Drafts every reply
Ready with the right attachment, so your team approves with one click.
Answers from your knowledge
Built from your website, documents and policies, always citing the source.
Speaks their language
Answers in the language the customer writes in, 14 languages out of the box.
Hands over with context
Unusual, sensitive or upset customers go to a person with the full conversation.
Shows the trends
The questions asked most, response times and what was handled automatically.
Customer support
More work used to mean more people. Now your automations take it on.
Your week today
Your week with AIgenica
Someone checks the inbox all day and forwards emails by hand.
Every email is sorted in seconds, with a reply drafted and ready.
Questions after hours wait until morning.
Customers get answers day and night, from your approved content.
The same answers are typed again and again.
Routine answers go out from approved templates, in the customer's language.
How we guide you
Routine replies go out. Important ones wait for you.
Password resets, directions, opening hours and status updates go out on their own once you trust them. Scope, money, complaints and anything outside your playbook wait for a person, with the context attached.
- Approval on everything at the start
- Sentiment flags for upset customers
- Every conversation visible to your team
Your first automation
Which question does your team answer twenty times a day?
Tell our agent which channels your customers use, what they ask most and where your answers live today. It asks the right follow-up questions, and you receive a proposal for your first support automation within one business day.
FAQ
Answers to the questions owners ask us
Email (Gmail, Outlook, Microsoft 365), your website chat, WhatsApp and Telegram.
Contact
Every customer answered in minutes, in their own language.
Start with one job: sorting your inbox and drafting replies to the questions you answer most. Your team approves every reply until it earns their trust. Live within 21 days.
