AI customer support for SaaSMore customers, same support team
Every release brings more pre-sales and support questions. We automate the answers from your documentation, qualify trials and bring your knowledge into the AI tools your team uses, so your engineers stay on the product.
What waiting costs
Every slow support answer is a churn risk and every slow pre-sales answer is a lost deal.
Users expect answers in minutes, and prospects compare tools in an afternoon.
- Engineers pulled into support tickets ship features later.
- Trial users who get stuck leave quietly.
- Prospects who wait for sales choose the competitor who answered.
Playbook
Where your first automation pays back fastest
Support questions
Today
Engineers are pulled into repetitive support tickets.
With AIgenica
Customer support automation answers from your docs with citations and escalates real bugs.
Engineers stay focused
Pre-sales
Today
Prospects wait for answers about features and pricing.
With AIgenica
Sales automation answers, qualifies and books a demo when it fits.
A shorter sales cycle
Trial onboarding
Today
Trial users work out the product on their own.
With AIgenica
Proactive help and follow-ups based on your onboarding steps.
Higher activation
Internal knowledge
Today
Team members search wikis and ask colleagues.
With AIgenica
Operations automation serves a private MCP server that answers inside their AI tools.
Faster answers internally
SaaS & software companies
More work used to mean more people. Now your automations take it on.
Your week today
Your week with AIgenica
The support queue grows with every release.
Routine questions are answered instantly from your docs.
Prospects wait for sales to reply.
Answers and demo booking at once.
Knowledge is spread across tools.
One source, available in your AI assistants.
Your first automation
Which ticket pulls your engineers away from the roadmap every week?
Tell our agent which helpdesk you use, where your docs live and which questions reach support most. It asks the right follow-up questions, and you receive a proposal for your first support automation within one business day.
FAQ
Answers to the questions owners ask us
Yes, in a private workspace, with access controls for public and internal use.
