Customer onboarding automationEvery new customer onboarded, every question answered
New customers ask the same setup questions, and the ones who get stuck leave quietly. The automation answers from your docs and changelog, guides each customer through your onboarding steps and checks in when usage drops.
What waiting costs
Every customer who gets stuck is a renewal you will lose.
Customers decide in the first weeks whether your product is worth keeping.
- Setup questions wait in a queue while the customer loses interest.
- Quiet customers cancel before anyone notices.
- Your success team spends its days on how-to questions instead of growth.
What you get
What your customer success automation does
Answers how-to questions
From your docs and changelog, in the customer's language, with the source linked.
Guides onboarding
Step-by-step help and follow-ups based on your onboarding plan.
Watches for silence
Friendly check-ins when a customer goes quiet, by your rules.
Prepares renewals
Reminders, usage summaries and a heads-up to your team before renewal dates.
Works behind a login
Account-specific answers for signed-in customers.
Shares every conversation
Your success team sees every question and steps in any time.
Customer success
More work used to mean more people. Now your automations take it on.
Your week today
Your week with AIgenica
Setup questions wait in the support queue.
Customers get answers instantly, from your docs.
Quiet customers are noticed at renewal.
Check-ins go out the week usage drops.
Success managers answer the same questions all week.
Success managers spend their time on growth and key accounts.
How we guide you
Your docs, your onboarding, your tone
We build the automation from your documentation, your onboarding plan and the way your team talks to customers. Anything about pricing, contracts or complaints goes to a person.
- Docs re-synced with every release
- Account-aware answers behind a login
- Handover to your team with full context
Your first automation
How long does it take a new customer to get value from you today?
Tell our agent how you onboard new customers, which questions they ask in the first month and when renewals come up. It asks the right follow-up questions, and you receive a proposal for your first customer success automation within one business day.
FAQ
Answers to the questions owners ask us
Yes. Any business that onboards customers, from software to services and subscriptions, can use it.
Contact
Every new customer onboarded fast, every renewal prepared early.
Start with one job: a welcome and onboarding sequence that guides every new customer to their first win. Your team keeps every relationship and approves every offer. Live within 21 days.
